#TODO – Insert picture of Ergon Building when not cloudy
I am contracted out to Ergon Energy to their Communication NOC (Network Operation Center) which manages both private and commercial networks sold by Nexium.
Problem Solving. The key element of my job is problem solving. As a Network Communication Technician, may primary role is ensuring that all network elements are in good working condition, operable and manageable. Along with trouble shooting issues, configuring new services and devices and updating documentation.
Breaking down complex network layers and working out which layer, what element, and how it failed, along with when and why. Managing the networks within Ergon isn’t as simple as rebooting your home DSL connection. Problems can occur at many different layers and locations within the network, and finding the information you require during an outage can be problematic and hard at times. A typical problem may have one or more of the following issues:
- Ethernet
- Fibre and Cable faults (Backhoe Fade)
- 802.1Q
- IP
- IPSec
- PPP
- MPLS
- SDH / PDH
- ATM
- DSL
- GSM/3G
- OSPF, EIGRP, and BGP
- Power, Aircon, Security
- Backhaul or third party
My job basically involves using problem solving to find the issue, fix it and finally report on it, which is something I really love to do. No network can have 100% uptime, you just have to plan for outages and ensure you are ready for when they happen.
Networking and Communication is something that I really love, and I think I’ll be in the Communication industry for quite some time.
This post is not affiliated in anyway to Ergon Energy or Nexium.